Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 Refunds for returns are subject to a restocking fee.

Order cancellations are subject to a cancellation fee once payment is processed.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@jazz3d.io.

Shipping returns

To return your product, a return shipping label will be provided via email. Please ship all parts you wish to be returned.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Need help?

Contact us at info@jazz3d.io for questions related to refunds and returns.